This notice applies to this website and its contact form. If you go on to use any of the activities advertised on this site, you will be given a separate privacy notice covering those services.
Contact details
Hidden Dragon Holistics is the data controller for this website and its contact form.
If you have questions about this notice or want to exercise your data protection rights, please contact us using the website contact form and start your message with “Privacy request”.
What information we collect, use, and why
We collect or use the following personal information to respond to website enquiries and to manage expressions of interest in services advertised on this site, including future private counselling:
- Name
- Email address
- Phone number (optional)
- Message content
Please do not include personal health information, counselling information, or other sensitive personal information in the website contact form. This form is intended only for general enquiries and registering interest. If sensitive information is sent through the form despite this request, we may delete or redact that information and ask you to resend only the minimum needed for us to respond.
Technical data such as IP addresses and server logs may also be processed by our hosting provider for security and performance.
We use service providers to operate the website, contact form, hosting, and email. They process personal data on our behalf and only on our instructions.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with website enquiries are:
- Legitimate interests – so we can receive, review, and respond to enquiries about Hidden Dragon Holistics and keep a limited register of people who have asked to be contacted about relevant services.
Where we get personal information from
- Directly from you
How long we keep information
For general website enquiries, we will keep your contact details and message for as long as needed to respond to your enquiry. If you do not respond, we will normally delete your details after 30 days.
Where you contact us to register interest in a service that is not yet open, we may keep your contact details for longer so that we can update you when that service becomes available. We will normally review and delete register-interest details after [3–6 months / insert your chosen period] if there has been no further contact or booking.
We may keep a minimal record for longer where needed to deal with a complaint or for legal reasons.
If you go on to use a service, your information will move into the relevant service records and will then be covered by the separate privacy notice for that service.
Links to other third-party platforms
Our website may include links to third-party platforms (for example Patreon). If you follow those links, those platforms process your information under their own privacy policies. We don’t receive any details as a result of you clicking the links.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 27 February 2026